’d like to share a recent experience that showed how small businesses can stay calm and professional when facing unfair or unclear demands from large organisations. By documenting everything, asking for clarification in writing, and responding with facts not emotion, disputes can be turned into opportunities for growth and stronger business practice.

Communication is the foundation of every relationship — personal, professional, or otherwise. When it's open, honest, and clear, it builds trust. When it's vague, misleading, or manipulative, it causes confusion, anxiety, and conflict. I’ve seen both kinds.

Paul Dixon 07768 663252 | pauldixon1962@hotmail.co.uk | www.growthbypauldixon.co.uk PERSONAL PROFILE Energetic, self-taught educator,...

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